Privacy Policy

This Privacy Policy describes how bm69 collects, uses, and protects the personal information of users accessing our platform. By using our services, you agree to the practices described in this policy.

This policy applies exclusively to the operations of our platform. It does not extend to third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you interact with.

Account and Identity Data

We collect information required to establish your identity and manage your account, such as name, date of birth, and contact details. This ensures that users are of legal age and allows us to maintain a secure environment.

Verification Documents

To comply with safety and legal standards, we may collect identification documents. This is used exclusively for identity verification and age confirmation.

Payment Data

We collect necessary financial information to process deposits and withdrawals. All sensitive payment details are handled via secure, encrypted channels provided by our payment partners.

Gaming and Transaction Activity

We record your betting history, transaction logs, and gaming patterns. This data helps us manage your balance, detect irregular play, and prevent fraudulent activities.

Technical and Device Data

We automatically collect information about your device, including IP address, browser type, operating system, and usage patterns to optimize platform performance and security.

Support Communications

Records of your interactions with our customer support team are kept to resolve issues and improve our service quality.

We gather information through three primary channels:

• Directly from You: Information provided during registration, account updates, and identity verification.
• Automatically: Technical data collected via cookies and server logs while you navigate the site.
• Partner Service Providers: Information received from our trusted payment processors and verification partners to confirm transactions and identities.

Your data is used for the following purposes:

• Account Management: To create and maintain your user profile and manage your funds.
• Transaction Processing: To facilitate fast and secure deposits and withdrawals.
• Security and Compliance: To verify age, prevent multi-accounting, and detect fraudulent behavior.
• Personalization: To tailor the platform experience and display relevant content based on your preferences.
• Legal Obligations: To comply with applicable gambling laws and regulatory requirements in Malaysia.
• Marketing: To send promotions and news, but only if you have provided your explicit consent.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With payment processors, KYC verification services, and technical infrastructure providers who are essential for our operations.
• Legal Requirements: When required by law or requested by relevant authorities to prevent crime or fulfill legal mandates.
• Platform Security: To protect our users and the platform from security threats or fraudulent attacks.

We implement a multi-layered security approach to protect your information:

• Encryption: Data transmitted between your device and our servers is protected using industry-standard encryption.
• Access Control: Internal access to personal data is strictly limited to authorized personnel who require the information to perform their duties.
• Payment Isolation: Sensitive financial data is processed by specialized providers, ensuring we do not store raw credit card or bank credentials.
• Continuous Monitoring: We monitor our systems for potential vulnerabilities to prevent unauthorized access.

We use cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and the nature of the data, you have the following rights:

• Access and Correction: You may request to see the data we hold about you and correct any inaccuracies.
• Deletion and Portability: You may request the deletion of your data or ask for a portable copy of your information.
• Objection and Withdrawal: You can object to certain types of processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after an account is closed, we are required to retain certain data to comply with gambling regulations and anti-money laundering rules.

We retain your personal information for as long as your account remains active. Once an account is closed, we keep only the data necessary to satisfy our legal obligations under applicable law in Malaysia, including requirements for financial auditing and fraud prevention.

Our services are strictly limited to individuals aged 18 years and older. We do not knowingly collect data from minors. If we discover that an account belongs to a minor, that account will be terminated immediately and all associated data will be deleted.

Parents or guardians who believe their child has created an account may report this to our support team via the available site channels.

To provide our services, we may use service providers located outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and that these providers adhere to strict confidentiality and security standards.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page to ensure you are aware of the current terms.

If you have any questions, concerns, or requests regarding your privacy or the management of your personal data, please reach out to us through the official support channels available on our Support Page.